Global Foodservice Retailer

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Overview

  • The leading global foodservice retailer, with more than 32,000 restaurants serving more than 60 million people in 117 countries each day
  • 75% of the restaurants worldwide are independently owned and operated
  • 2009 annual revenue of $22.6 billion
  • Primary System: Custom, Amex

Business Challenge

  • Internal culture that viewed the T&E card as one of entitlement as well as a benefit leading to misuse and corporate liability
  • Recent centralization of the T&E compliance audit into the Shared Services Center identified inappropriate employee behavior at approximately 75%
  • Risk to the brand if effective controls were not implemented

Solution

  • Automation of in-process T&E card review
  • Distribution of exceptions managed through automated workflow

Results

  • Employee misuse reduced to 5% of total transactions within first three months of go-live
  • Facilitated a common dialogue between operations and corporate finance and the ethics and compliance division
  • 66% headcount reduction within the SSC team responsible for manual T&E review
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