Strategic Account Manager

Position Overview

The Strategic Account Manager will be responsible for establishing, maintaining and growing extraordinary, high quality client relationships. This position will take a consultative approach with clients in understanding their needs and identifying opportunities to help them achieve their goals. The Strategic Account Manager will be responsible for account ownership, solution rollout, account renewal, and account support. The Account Manager also serves as a liaison between the client and the different teams within Oversight to ensure the customer’s needs are being met. A deep knowledge of the client’s solution and organization is required as well as an expert level knowledge of the Oversight application. Utilizing best-in-class account management practices, responsibilities include developing and executing on proactive strategies to ensure a successful client/company partnership and to grow revenue.

Requirements

• Passionate about customer success
• Proven commercial success in working with members of senior management
• Ability and proven experience with strategic thinking and complex decision making
• Manage a select group of the most strategic accounts
• Uncover and drive upsell opportunities
• Develop and maintain regular ongoing contact with corporate clients to ensure customer satisfaction

Qualifications

• Bachelor’s degree in Computer Information Systems or Business-related field
• 10+ year(s) experience managing renewals and driving upsells
• Strong oral and written communication skills, including presentation skills
• Strong collaborator and desire to work with people
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Proven track record of successfully working directly with clients to achieve their goals
• Strong analytical, critical thinking, communication (written and oral) and organizational skills
• Ability to establish professional relationships with key stakeholders in assigned customer accounts
• Ability to present to all levels of the client’s organization
• Ability to adapt to dynamic requirements and take ownership of problems.
• Organizational and leadership skills are a must
• Project management skills a plus
• Strategic thinker
• Travel as required for customer meetings

This position includes competitive salary, upsell commissions and excellent benefits.

If this sounds like a good fit for you, please submit your resume to recruiter@oversightsystems.com.

About Oversight

The world’s largest companies and government agencies trust Oversight to identify enterprise spend risk no matter where it resides in their organization. Oversight’s AI-powered platform drives financial transformation by reducing audit effort and eliminating data silos to monitor and analyze 100% of spend transactions with unparalleled accuracy. With full visibility into spend, Oversight customers find and prioritize employee-initiated and third-party spend risk that would otherwise go undetected by in-house processes.  By identifying process breakdowns and making corrections early, Oversight helps optimize budgets, reduce out-of-policy spending by 70% while maximizing audit efficiency and eliminating cash leakage.