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Comprehensive Workflow Features Drive Resolution
Integrated, best practices-based workflow features in Workbench drive exceptions through a traceable investigation and resolution process with specific states indicated, such as Under Investigation, Error Corrected, Acceptable Policy Override, as well as custom state definitions.
Default Workflow Based on Best Practices
While Oversight makes it easy to customize workflows to meet the specific needs of each organization or business process, our standard workflow model, designed using best practices from our years of experience, giving organizations a quick start, “out of the box.” Oversight’s workflow features automate and speed the investigation and resolution process, enabling you to solve problems quickly:
- Access exceptions via links in e-mail alerts, through Dashboard, or through periodic reports, depending on your business process model.
- View plain-language descriptions of the problem and easily access and navigate underlying transactional data and supporting information.
- Review Oversight’s recommendations based on accumulated knowledge and sophisticated statistical analytics.
- Initiate resolution directly from Workbench, or assign tasks to the appropriate individuals.
- Receive validation that changes have been made in the source system.
- Access a permanent record of all activity in the Investigative Log at any time.
Customize Workflow for Your Organization
With built-in flexibility, Oversight also lets you create customized, workflows that support your company’s specific processes and requirements. With Oversight’s customizable workflow, you determine how issues are handled, from deciding what qualifies as an exception to outlining preferred steps for resolution and validation. Our workflow capabilities help you make and execute decisions quickly and efficiently.
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