Efficient Resolution of Issues
Oversight analyzes every step in the business process holistically to identify issues that may be costing your organization hundreds of thousands – even millions – of dollars. The Oversight Case Management Workbench supports the efficient evaluation and remediation of exceptions detected by the Oversight Analytics Engine. The Case Management Workbench then displays plain language descriptions of these potential problems, allowing you to drill down into the transactional data to uncover and resolve every issue, from duplicate vendor information and invoices to likely fraud or misuse of funds.
Automated Resolution Workflow
With the Workbench, exceptions are managed through a powerful resolution workflow application that facilitates validation, remediation and root-cause analysis. A defined exception handling management process allows for easy resolution and features configurable assignments and resolution options. Automated workflow makes it easy to customize and enforce mandatory process flows. Exceptions can be automatically assigned to specific users and roles, and automated alerts inform management of exception status and backlogs.
Data Insight for Decision Support
The Oversight state model records a single instance of each exception, eliminating redundancy and ensuring that each issue is resolved once and only once. Exceptions are described in plain language, and linked with related exceptions and source data for click-through validation. The Workbench provides one-stop data insight and side-by-side data displays to facilitate human decision making, and enables companies to identify unusual events early, preventing bad transaction before they are completed. End state tracking enables correction validation and root cause analysis.
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