Business Process Management & Shared Services Solutions
With Oversight’s continuous monitoring, Shared Services managers have a window directly into the performance of the shared services center as it relates to SLA metrics and quality expectations. Shared services personnel use the continuous monitoring features to address errors, misuse, and fraud while the CFO and Corporate Controller receive alerts, reports, and dashboards concerning potential performance and contract risks. This level of real-time visibility also supports ongoing corporate requirements for internal testing and assessment of potential control design or implementation weaknesses. Errors and duplications that arise from flawed, poorly documented or cumbersome business processes identify highest-return candidate processes for improvement, and provide a roadmap to raise the efficiency of resulting process improvement initiatives. In addition, the continuous monitoring system provides a mechanism for testing the effectiveness of process changes, and preserves a record of before-and-after performance results and error rates.
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